Refund policy
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags
- In its original packaging
You’ll also need the receipt or proof of purchase.
Starting a Return
To start a return, please contact us at tmalluretea@gmail.com.
Returns should be sent to the following address:
26893 Bouquet Canyon Rd # C149
Santa Clarita, CA 91350
If your return is accepted, we’ll send you:
- A return shipping label
- Instructions on how and where to send your package
Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at tmalluretea@gmail.com.
Damages & Issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
This allows us to evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Items marked as Final Sale
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note:
- It may take additional time for your bank or credit card company to process and post the refund
- If more than 15 business days have passed since your return was approved, please contact us at tmalluretea@gmail.com.